Cancel or reschedule with more than 48 hours' notice and receive a full refund.
Cancellations with less than 48 hours' notice — 50% of the inspection fee is withheld.
Missed appointments or same-day cancellations are treated as a no-show and 100% of the inspection fee is withheld.
Confirming Your Booking
Payment is due immediately at the time of booking to confirm your appointment. If payment isn't received, your scheduled time will be released and offered to another client.
A detailed invoice with payment instructions will be sent to you immediately upon submission of our booking form for your convenience.
Cancellation Policy
We require a minimum of 48 hours notice (from the inspection start time) to cancel or reschedule an inspection without charge.
- If you cancel or reschedule with 48 hours or more notice (based on calendar days before the inspection date), no cancellation fee applies. A full refund will be issued to your original form of payment.
- If you cancel or reschedule with less than 48 hours notice (from the inspection start time), a fee equal to 50% of the inspection fee will apply. A refund of 50% of your inspection fee will be refunded to your original form of payment.
No-Shows and Property Access
If our inspector arrives at the scheduled time and is unable to access the property (for example, due to a lockout, an occupant being unavailable, or the property otherwise being inaccessible), this will be treated as a no-show, and 100% of the inspection fee will be charged and witheld.
How to Cancel or Reschedule
You can cancel or reschedule your appointment by phone, text, or email. Please contact us as early as possible so we can do our best to accommodate a new time.
Phone or text: 604-626-6966
Email: info@rvhi.ca
Life happens — talk to us
We understand that unexpected situations come up, and we're always happy to work with you wherever possible. If you have questions about this policy or need to make changes to an upcoming inspection, please don't hesitate to reach out.